Terms and Conditions:

Click here to view our General Terms and Conditions

If you have a general inquiry rather than a complaint, please visit our Contact Us page for alternative contact options.

Complaints and Disputes:

Our Complaints Process:

If we determine that your complaint is related to our solar services, we will take immediate action to address it. We will directly communicate with you to understand the issue and provide regular updates via email. Our aim is to resolve all complaints within 20 working days. If we require additional time to resolve your complaint, we will inform you and discuss further options.

If You Remain Unsatisfied:

Yes Power values customer satisfaction. In the unlikely event that you remain unsatisfied with the outcome of your complaint or if we are unable to resolve it within 20 working days, you have options for further escalation.

You can escalate your complaint to Utilities Disputes Limited, an independent and free complaints resolution scheme. You can contact them using the following details:

Utilities Disputes Limited Website: www.utilitiesdisputes.co.nz
Freepost 192682 Email: info@utilitiesdisputes.co.nz
PO Box 5875
Lambton Quay
Wellington 6140

Alternatively, you may choose to pursue legal recourse by taking your complaint to the appropriate courts or the Disputes Tribunal.

Please note that our complaints process does not diminish your rights under legislation. You retain the right to seek legal remedies or lodge a complaint with Utilities Disputes Ltd at any time.

Our company's address is:
582 Buchanans RD
Christchurch 7676

Feel free to contact us using the provided contact details if you have any further questions or concerns.